Refund Policy
Refund Policy
To ensure a smooth return and refund process, we request all customers to record an open-packing video at the time of receiving the shipment. This video is essential if you wish to return the product and request a refund.
NOTE: Order is not accepted if the packaging is torn or in bad condition.
Return Process:
1. Raise a return request on our website within the return window.
2. Share the open-packing video clearly showing the product's condition and packaging.
3. Ensure the product is handed back to the courier in unused and original condition.
Returns will only be accepted if the video evidence is complete and matches the return request.
Refund Timeline:
- Once your return request is approved by our customer service team, the pickup is scheduled within 2–3 business days.
- After we receive the item in our warehouse, it goes through a quality check that takes up to 2 days.
- Upon successful inspection, the refund is initiated After 7 working days of return pick up.
- The time it takes for the refund to reflect depends on your original mode of payment.
| The expected timelines are as below: | |
|---|---|
| Payment Method | Refund Receipt Time |
| Prepaid orders | 7 Business days after successful Quality Check |
| COD Orders* | 7 Business days after successful Quality Check |
Refund Policy for Lost or Undelivered Orders
If your order is lost in transit or cannot be delivered to your specified address, a full refund—including any shipping charges paid online—will be issued once the shipment is returned to our warehouse.
Order Cancellation Policy
You can request to cancel your order by emailing us at admin@indoera.in within 6 hours of placing it. Our support team is available Monday to Saturday, 10 AM – 6 PM.
Please note:
Orders which are already shipped cannot be cancelled
If the cancellation is successful, the paid amount will be refunded to the original payment method, and it will reflect in your account within 24 hours.
Refund Timeline for Debit & Credit Card Payments
The processing time for refunds made via Debit or Credit Card depends primarily on your bank’s policies.
- Banks typically send SMS alerts only for refunds above ₹5,000.
- For refunds below ₹5,000, please check your bank account or card statement for confirmation.